Shipping & Returns

• Standard delivery: 2–4 business days.
• Free standard shipping on orders over S$80.
• A flat shipping fee applies to orders below the free-shipping threshold, shown at checkout.
• Orders are processed within 1–2 business days, Monday to Friday, excluding Singapore public holidays.

We ship to selected countries across Asia and beyond. Delivery times and charges vary by destination and are calculated at checkout. Any import duties or taxes levied by the destination country are the responsibility of the recipient. Please note that spices and teas may be subject to food safety inspections or phytosanitary requirements in some destination countries. Where a product is restricted or prohibited under local import regulations, we will notify you and issue a full refund.

Once your order ships, we’ll email you a tracking number. You can check the status at any time on our Track Order page or from your account. Orders placed through our Shopee store can be tracked directly in the Shopee app.

Your satisfaction matters to us. Because our products are food items, the following conditions apply:

• Unopened products in their original, sealed packaging may be returned within 14 days of delivery.
• Opened food products cannot be returned for hygiene and safety reasons, unless they are defective or were sent in error.
• If an item arrives damaged, defective or incorrect, contact us within 7 days of delivery and we will arrange a replacement or full refund.

Approved refunds are issued to your original payment method within 7–10 business days of us receiving the returned item.

Email biz@ceylonblends.com.sg or WhatsApp +65 8538 5705 with your order number and a short description (and photos, if the item is damaged). Our team will guide you through the next steps.