Question 1

What makes Ceylon cinnamon different from regular cinnamon?

Accepted Answer

Ceylon cinnamon (Cinnamomum verum) is the 'true' cinnamon, grown in Sri Lanka. Unlike Cassia cinnamon, it has a lighter, sweeter flavour, lower coumarin content, and a delicate quill structure. It is generally considered superior in quality and safety for regular consumption.

Question 2

Are your spices organic?

Accepted Answer

The majority of our range is sourced from certified organic farms in Sri Lanka. Each product listing indicates its certification status. We work directly with farmers to ensure sustainable, chemical-free cultivation.

Question 3

Do you ship internationally?

Accepted Answer

Yes — we ship worldwide from Singapore. Standard international delivery takes 7–14 business days. Express options via DHL are available at checkout.

Question 4

What is your return policy?

Accepted Answer

We accept returns within 14 days of delivery for unopened, undamaged products. Please contact us at hello@ceylonblends.com.sg with your order number to initiate a return.

Question 5

How should I store my spices?

Accepted Answer

Store spices in an airtight container away from direct sunlight and moisture. A cool, dark pantry is ideal. Avoid storing near the stove or in humid conditions. Properly stored, whole spices last 2–3 years; ground spices, 1–2 years.

Question 6

Do you offer wholesale pricing?

Accepted Answer

Yes — we have a dedicated wholesale programme for restaurants, retailers, and food businesses. Apply via the Wholesale page. Approved accounts receive tiered pricing, Net 30 payment terms, and a dedicated account manager.

Question 7

Can I track my order?

Accepted Answer

Absolutely. Once your order is dispatched, you will receive an email and WhatsApp notification with a tracking link. You can also view tracking status in real time under My Account → Orders.

Question 8

Are your products Halal certified?

Accepted Answer

Yes. All Ceylon Blends products are Halal certified by the Majlis Ugama Islam Singapura (MUIS). Certification numbers are available on request.